of the bike rental „RIVENT SPORT”
Zabrzeż 415A 33-390 Łącko
What are the Regulations of the “Rivent Sport” bicycle rental company
The Regulations (hereinafter “Regulations”) describe the general terms of rental and constitute Annex 2 to the rental agreement, specifying the detailed rules for the provision of electric bike rental services covered by the subject of the agreement (hereinafter “equipment”) by the RIVENT SPORT bicycle rental.
List of terms and definitions
The following definitions are adopted in these Regulations:
Client – a natural or legal person who is a party to a contract for the temporary rental of equipment by the Lessee;
Lessee – RIVENT SPORT, Zabrzeż 415A 33-390 Łącko NIP 7343589243, REGON 387613286;
Electric bicycle: a bicycle with electric assistance, powered by an electric motor powered by a battery
Tourist equipment and accessories: helmet, charger, front and rear bicycle lighting (set), bicycle lock, reflective vest, bicycle gloves (set), user manual, bicycle trailer, bicycle seat, bicycle lock.
Rental service: rental of equipment under the conditions specified in the rental agreement. The contract regulates in particular the number and type of bikes, rental time (date of rental and return), number of days, place of rental and return, as well as the rental of additional elements of equipment and accessories, and any additional services.
Rental period: the number of days for which the equipment rental agreement is concluded. Each day of rental begins at 9:00 and ends at On the other hand, a day at the rounded hour of rental and lasts 24 hours, the exceeding of which is automatically calculated on the next day, regardless of the number of actual hours of rental of the equipment. The Lessee reserves the right to specify in the booking conditions and the rental agreement the hours and days on which it is possible to hand over / return the equipment and equipment at a given point of return (e.g. Monday – Friday from 9:00 to 19:00). The handing over / return of equipment and accessories outside the indicated hours is impossible, unless it is previously agreed with the Lessee, and the rental agreement then lasts until the effective return of the bikes, equipment and accessories by the Customer at the hours specified in the contract.
Deposit: it is the Lessor’s security against any damage to the equipment caused by the Lessee’s fault during the term of the Equipment Rental Agreement. The deposit is charged in the amount of PLN 300-500 depending on the market value of the rented electric bike.
Prices and fees
All prices are contractual, are gross amounts and include VAT, unless the rental agreement provides otherwise.
The customer has the right to benefits guaranteed by the rental agreement during its duration.
The fees for the rental of equipment, specified in the rental agreement, consist of the following elements: a guarantee deposit (hereinafter “deposit”) for the equipment borrowed during the term of the rental agreement.
Equipment rental fees. This fee is the Lender’s remuneration for renting the equipment under the rental agreement. This fee is payable in full at the latest at the time of release of the equipment.
The amount and form of payment of the deposit is specified in the equipment rental agreement and in the price list.
Until the conclusion of the rental agreement, the amount of the deposit secures the performance of the rental agreement.
During the term of the rental agreement, the guarantee deposit secures the rented equipment.
The deposit is fully refundable after the end of the rental agreement.
In special cases, specified in the Regulations (chapter 6: deposit return), the Lessee has the right to deduct the fee from the deposit for:
repair / restoration of damaged equipment and reimbursement of other costs incurred as a result of using the rented equipment contrary to the Regulations.
Customer’s failure to comply with the rental agreement (e.g. extension of the rental period or change of the place of return of the equipment, not previously agreed with the Lender).
Fees for unused services in accordance with the reservation.
The reservation can be made directly at the seat of the Lender or online via the booking form available on the Lender’s website.
In order to book equipment at the online bike rental shop, you must complete and send the booking form on the website www.rivent.pl. It is necessary to fill in ALL the fields of the form.
Within 24 hours of sending the booking form, an offer will be sent to the Customer’s e-mail address provided in the booking form, containing confirmation of the possibility of providing services within the time and scope specified in the booking form, the booking number, prices for the services indicated in the form.
If the equipment is not available at the specified time, it is necessary to clarify the order, etc., the Customer’s representative will contact the Customer’s telephone number provided in the application form in order to clarify the terms of the rental. After clarifying the order, an offer will be sent to the e-mail address provided in the form, containing appropriate corrections and / or supplements.
The fee for the equipment rental must be paid at the latest at the time of receipt of the equipment, in cash or by bank transfer, together with sending the confirmation of the transfer by e-mail.
The customer making the reservation is obliged to contact the Lessee no later than 24 hours. before the planned rental date, for the final confirmation of the time and place of receipt of the equipment and confirmation of the final equipment statement.
Lack of confirmation will mean that the Lessee has prepared the equipment in accordance with the reservation made and the necessity to pay for all the equipment prepared, even if, for example, the number of bikes rented or the rental time will be reduced.
Changes to the reservation require agreement and e-mail confirmation between the Customer and the Lessee.
The deposit will be refunded as a percentage:
100% – when the reservation is canceled within 5 days from the planned date of concluding the electric bike rental agreement.
40% – when the reservation is canceled within less than 2 days from the planned date of concluding the electric bike rental agreement.
20% – when the reservation is canceled within less than 5 days, but more than 2 days before the planned commencement of the electric bike rental agreement.
If the Lessee, for reasons beyond the control of the Customer, is not able to meet the conditions of the reservation and cancel the reservation, he shall return the deposit to the Customer in full amount together with the compensation.
The compensation for the cancellation of the rental shall exhaust the Client’s claims against the Lender.
Cancellation of the booking due to unfavorable weather conditions such as low rainfall, light wind on the planned date of the contract is a premise for deducting 100% of its value from the deposit paid by the Customer by the Lessee.
Cancellation of the booking due to extreme weather conditions, such as strong wind, storms, rain, hail at the planned date of concluding the rental agreement, then the deposit is refundable in 100%.
Other rental conditions, complaints
The person making the reservation is indicated by default in the rental agreement as the person concluding the agreement on behalf of the Client.
The person signing the rental agreement on behalf of the customer must be at least 18 years of age, and their personal data can be confirmed by verifying the identity document by the person issuing the equipment and fittings.
The condition for the release of the equipment is the identification of the person signing the rental agreement with a document confirming the identity of the person concluding the rental agreement and the compliance of the data provided by the person concluding the agreement on behalf of the Customer.
It is allowed to conclude a rental agreement with a person other than the person making the reservation, but the data of such person, together with relevant information about this fact, must be provided by the person making the reservation in the booking form or sent by e-mail in addition to the application, no later than 48 hours before the date of release of the equipment .
The person signing the rental agreement on behalf of the Client assumes responsibility for the rented equipment as well as for the payment of the full cost of renting the equipment covered by the rental agreement and indicated in the agreement. It also covers the deposit (or other form of security) for the rented equipment.
The person making the reservation is also responsible for informing the other persons about the terms of the equipment rental.
Any refunds will only be made to the bank account from which the payment was made.
Complaints related to improper performance by the Lessee should be submitted during the performance of the rental agreement or at the time of collection of the equipment. They are considered by the Lessee in a manner customary in the services and in accordance with the provisions on the protection of consumer rights.
Refund of the deposit
The Lessee returns the deposit to the Customer within 3 business days from the end of the rental agreement, unless there are grounds for deducting a part of the deposit for the events described in these Regulations.
Confirmation of the end of the rental agreement is the return by the Customer of the complete equipment, included in the list of equipment, at the time and place specified in the rental agreement, in good technical condition and without serious dirt.
The basis for the return of the deposit is a confirmation of acceptance of the equipment, signed by the person representing the customer, which is part of the rental agreement.
In the event of damage / destruction / loss / transfer of ownership / or exceptional contamination of part or all of the equipment being the subject of the contract upon receipt, a protocol is prepared, confirmed by photographic documentation and signed by the parties making the receipt. It is recommended that in such a situation the customer should also make photographic documentation.
Minor, single scratches, abrasions, etc. detected small damages, not affecting the use of the rented equipment, do not constitute grounds for deduction from the advance payment and are not included in the protocol.
Breakdowns resulting from typical use of the equipment (e.g. chain stretching, puncture of the inner tube, loosening of the lamp, falling out of the fender mounting bolts, deregulation / abrasion of the brakes, misadjusted gears, broken cable / slider in the pannier fastener) or failure of a bicycle part due to a manufacturing defect they do not constitute grounds for a deduction from the deposit and are not included in the protocol.
If the Customer does not consent to the preparation and / or signing of the protocol, the Borrower’s representative has the right to call the security services to confirm the facts.
If, upon receipt, the equipment is found to be incomplete / damaged, its serious contamination or other defects resulting from improper use or repair and reducing its market value, the Lessee has the right to deduct from the deposit the costs of repair / replacement / cleaning of the equipment at Shimano’s catalog prices. and other manufacturers of components used in the bicycle for the purpose of the service. The value of the replacement / repair is deducted from the deposit, and the customer receives a VAT invoice for the service. If the cost of repairing / replacing the equipment exceeds the value of the deposit, the Lessee has the right to claim compensation against the Customer under the terms of the Civil Code.
In the event of a delay in the return of all or part of the equipment (extension of the rental time contrary to the terms of the contract), the Lessee has the right to deduct from the deposit the fee for the extension of the rental, calculated according to the prices specified in the rental agreement (the product of the number of bikes rented x the price per day of rental).
In the event of returning the equipment covered by the contract in a place other than that specified in the contract, the Lessee has the right to deduct the amount of PLN 50 gross from the deposit for each rented bike in order to pay for the costs of unannounced transport. If the Lessee, due to the travel to the place of return of the equipment, incurred additional costs in excess of this amount, he also has the right to claim compensation against the Customer under the terms of the Civil Code.
The return at the seat of the Lessee is made without additional fees.
The rules of correct use of the equipment covered by the rental agreement
The Lessee guarantees the rental of a bicycle with equipment ensuring the user’s safety: operational brakes and reflective elements.
By concluding the rental agreement, the customer confirms that he has made a test drive and receives the equipment in working order and working order.
By concluding the rental agreement, the Customer declares that he will use the rented equipment in accordance with the law, including road traffic regulations, and with due care for the borrowed elements.
The customer and other persons using the rented equipment are responsible for all events caused by the use of the rented equipment, including for events resulting from the violation of applicable law when using the rented equipment, except for situations resulting from hidden defects of the rented equipment.
The responsibility for minors using the rented equipment during the rental agreement period is borne by the customer who signs the rental agreement.
The Lessee is not responsible for the destruction or loss of valuable items by the Customer during the rental agreement in connection with the use of the rented equipment.
The Customer is obliged to leave the rented equipment unattended only in safe places and with properly installed protection, provided by the Lessee.
The customer is obliged to take care of the rented equipment, in particular:
– leaving the rented equipment under appropriate supervision, with security and in safe places;
– use an anti-theft lock provided by the Lessee with the bike;
– care for cleaning and drying the rented equipment in the event of bad weather conditions or driving through difficult terrain;
– take care to leave the electric bike battery only partially or fully charged.
The customer is not authorized to make independent repairs (beyond the usual operating activities), modifications or alterations of the rented equipment.
The customer may not use the electric bike to cover water routes, e.g. streams or streams, in the event of flooding the electric bike, the customer is obliged to return the value of the electric bike.
Confirming that the subject of the contract is not used in accordance with its intended use, including, for example, riding on the water on rented bikes, leaving the bike overnight in an open area without appropriate weather protection and / or without protection, results in the immediate termination of the contract and charging the Customer with the costs of repairs and restoration of the equipment for use.
The Lessee shall not be liable for improper use of the equipment covered by the subject of the contract by the Customer and other persons on behalf of whom the Customer concludes a contract for the rental of equipment covered by this contract, or for failures / defects resulting from the normal use of the equipment (e.g. a puncture).
The costs of theft / loss / loss / destruction / transfer of ownership / flooding / drowning / serious damage to the equipment covered by the contract during the rental agreement are covered by the Customer.
In the event of equipment failure resulting from factory defects of the rented equipment or damage caused by the Customer’s improper use / neglect, the Customer is obliged to immediately notify the Lender of this fact (by phone and, if possible – by e-mail). The Lessee is obliged to provide the Customer, immediately after reporting the failure / damage, with all assistance enabling the continuation of the rental agreement.
Along with the bicycle, the Renter provides the Client with a lock (anti-theft protection) with one key. The customer is obliged to return the clasp with the key after the rental period. Lack of a key means that the customer must be charged with the cost of the anti-theft fastener, deducted from the advance payment.
In the event of theft of all or part of the equipment covered by the subject of this contract, the Customer is obliged to immediately notify the Police and the Lessee.
The Lessee does not refund illo part of the equipment rental costs, if the Customer did not use the equipment rental time in full for reasons attributable to the Customer or resulting from his illo r due to force majeure.
The personal data provided by the Customer in the booking form and the rental agreement are processed only for the purposes of the Rivent Sport bike rental.
The condition for sending the booking application and concluding the rental agreement is the provision of true and correct personal data of the Customer in the application, along with the acceptance of these Regulations and consent to the processing of the Customer’s personal data in accordance with the applicable provisions on the protection of personal data.
Providing data for the application and contract is voluntary, but it is a necessary condition for the conclusion of the rental contract. Details of the reservation and the rental agreement are made available only to the parties to the rental agreement.
The administrator of personal data in accordance with the Act on the protection of personal data is RIVENT – SPORT conducted as part of business activity under the name RIVENT – SPORT with its registered office in Zabrzeż 415A, 33-390 Łącko NIP7343589243 REGON 387613286
The customer has the right to access their personal data, correct, supplement or correct them.
Customers’ personal data is processed, stored and secured in accordance with the applicable legal order. The personal data controller is obliged to maintain the confidentiality of personal data.
Amendments to the Regulations
1.The Regulations are amended as soon as they are published on the website www.rivent.pl
2.The provisions of these Regulations, posted on the website, apply to a given rental agreement.